through - через, посредством
supplier of goods - поставщик товаров
customer - клиент
to seek information - искать информацию
the Enquiry (Inquiry) Letter - письмо-запрос
the Quotation Letter - письмо-ответ на запрос
to require - требовать
to look forward - ждать с нетерпением
the Letter of Complaint - письмо-жалоба
to be not up to order
inferior - не соответствующий
shortage - нехватка, недостаток
the Letter of Apology - письмо-извинение
courteous - учтивый, вежливый
Types of business letters
Communication through exchange of letters is known as correspondence. We
communicate our feelings, thoughts, etc. to our friends and relatives through letters
that are called personal correspondence. A businessman also writes and receives
letters in his day-to-day transactions. They are called business correspondence.
Business correspondence or business letter is a written communication between two
parties. Businessmen may write letters to suppliers of goods and also receive letters
from the suppliers. Customers may write letters to businessmen seeking information
about availability of goods, price, quality, sample, etc. or place an order for purchase
of goods. Let us learn the details about some important business letters.
The Enquiry (Inquiry) Letter. You send an inquiry when you wish to have
some information on a product or its sale (after you have seen the product advertised,
or displayed at a fair or exhibition, or you have only heard about it).
The Quotation Letter (a reply to the enquiry) - is a short letter enclosing the
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