he must apologize and settle the problem.
And now, please, answer the questions:
What is personal correspondence?
What is business correspondence?
Name the most important types of business letters.
What is the Enquiry (Inquiry) Letter?
What is the Quotation Letter?
What is the Letter of Complaint?
What is the Letter of Apology?
So, lets make the next task: match the types of the letters (1-4) with the samples (a-d).
1. Letter of enquiry - c
2. Quotation letter - b
3. Letter of complaint - a
4. Letter of apology - d
a) With reference to the above-mentioned order for 5,000 rubberized spindles we
regret to advise you that checks have revealed that the rubber at the base of
approximately 40 of the spindles is in an unsatisfactory condition.
b) We thank you for your letter dated the 29th September and are pleased to send
you our latest catalogue and the current price list. We shall send you a special offer as
soon as we have your exact requirements.
c) We are a large music shop in the center of Liverpool and would like to know
more about the tapes and cassettes you advertised in this months edition of Music
Monthly.
d) We must apologize for sending you the cheque for the wrong amount of
money. In order to correct this error, we are sending enclosed the cheque for $ 200.
Please rest assured that we shall make every effort not to repeat such mistakes
in the future.
III. Summing up the lesson
T: Lets sum up . What have we done today? What have we learned? Why is it important to know rules of business correspondence? You have been working hard and your marks are. . .
At home you are to retell the text. Do it orally.
Thank
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