/>required catalogues and price-lists, a brochure, etc. Some sales talk, such as We are
sure our high-quality products will meet your requirements, and we are looking
forward to your early order is generally included.
The Letter of Complaint is sent by the customer when after receiving the
goods he finds that they are not up to order. They may be of the wrong size or colour,
their quality might be inferior, there might be a shortage of quantity or weight, etc.
When you have a complaint, you relay this information in a professional and ethical
manner to the person you have the problem with.
The Letter of Apology is a reply to the letter of complaint. The Letter of
Apology should be courteous, even if the complainant has abused you. You should be
truthful - if you have already been having trouble with the product, say so. Try to
sound sincere, and, where necessary, be prepared to take full responsibility.
1. Letter of enquiry
2. Quotation letter
3. Letter of complaint
4. Letter of apology
a) With reference to the above-mentioned order for 5,000 rubberized spindles we
regret to advise you that checks have revealed that the rubber at the base of
approximately 40 of the spindles is in an unsatisfactory condition.
b) We thank you for your letter dated the 29th September and are pleased to send
you our latest catalogue and the current price list. We shall send you a special offer as
soon as we have your exact requirements.
c) We are a large music shop in the center of Liverpool and would like to know
more about the tapes and cassettes you advertised in this months edition of Music
Monthly.
d) We must apologize for s
Страницы: << < 4 | 5 | 6 | 7 > >>