benefit as consumers of the goods
and services provided by computer-using organisations. And we benefit at home by using
personal computers for work and for play.
Each day, computers help millions of people do their jobs more effectively. For
example, they can help managers decide on a future action (the planning function) , and
they can then help control the performance to see if planned goals are being achieved ( the
control function). And managers may not need to spend as much time in controlling when
a computer can respond with a quick report if actual performance varies from what was
planned. The time saved in controlling may allow managers to give more attention to
employee problems.
But employment benefits certainly arent restricted to managers. Health care
researchers and other scientists now use computers to conduct research into complex
problem areas that couldnt otherwise be studied. Lawyers use legal data banks to locate
precedent cases in order to serve clients better. Sales people can receive more timely
information about products, can promise customers that their sales orders will be handled
promptly, and can thus improve their sales performance because of computer systems.
And the job duties of some office and factory workers have changed from routine,
repetitive operations to more varied and interesting tasks through computer usage. For
example, office workers who understand text processing, computer, and data
communications, usually have vital roles and are given crucial office functions to perform.
P A R T II
People also benefit as the consumers of the goods and services provided by
computer-using organisations. Here are some examples:
Greater efficiency.
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