A good employee should demonstrate problem-solving capability and think about what is to be achieved and how it is to be achieved. Many companies need people who can work effectively in different countries and cultures, in other words, people who can function in a global context. Therefore it is important to develop intercultural competence. This requirement stems from the mass globalization of business and the development of cross-cultural contacts. Intercultural competence is the ability to understand people of other cultures and to work effectively with them. A person must remember that the traditions and customs that he or she is used to may be inadmissible in another country. That is why one should be aware of intercultural differences to avoid mistakes, misunderstanding or offence and to achieve ones business goals.
Negotiating is part and parcel of working life that is why negotiating skills are essential no matter what kind of job a person has. The most important thing is to take into consideration your personal style and your partners expectations and reaction. You should be calm, reasonable, self-confident and convincing. You should try to win your partners favour and make him trust you. It is useful to take into account all details: your speech, body language, physical contact, eye contact, etc.
Relationship-building is a new popular term that means building good relationships with partners and clients. You should understand their needs and respect their rights. You should also maintain good relationships with supervisors and peers. It is very important to handle appropriately criticism and complaints, to deal respectfully with cultural and racial diversity and never to engage in harassment of any kind.
Modern life is full of stress that is wh
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