Conflicts. How to prevent them

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to prevent them. Unfortunately, Im not an exception and have some quarrels. I want to tell you about the quarrel with my best friend. Id like you to help me and express your variants of solving my problem.
My best friend is Cathy. We have known each other for 10 years. Cathy is a pretty girl, She is energetic, does a lot of sport. She never says badly about others. She always tries to find something more positive than negative in every person. But she tends to act a little impulsively, sometimes loses her self-control.
Two days ago Cathy was going to her parents in Florida. She isnt an early riser, so she asked me to call her and wake up. As a rule I get up at six or seven and I promised to do it. But something went wrong, my telephone broke, besides Id lost my key and couldnt go out. I really tried to keep my word but failed. Cathy missed her plane, she blames me for it and even doesnt want to talk. On the one hand its my fault and I understand it, but on the other hand its a coincidence. Can you give me a piece of advice? What should I do?
Please send me e-mails with your variants. Thank you.

Проверка знания лексических единиц по теме "конфликты": 2 мин

But first of all Lets try to find out the meaning of the word "conflict". We asked some pupils. Look at the slide.
Варианты (cлайд 2)
Conflict means angry disagreement between people or a group
Conflict means a situation in which something that is good for one person is bad for another person
Conflict means a situation in which it is difficult for two things to exist together
Conflict means a feeling of being nervous, because you want two different things at the same time
Conflict means a situation in which it is difficult f

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